The Incident
On Tuesday, April 19, one of our customers, Abdulqudus, visited our customer service centre at Commercial Avenue, Yaba to speak to us about his account which we had previously restricted temporarily based on an instruction from the police.
We had been in constant communication with Abdulqudus by email from the day we restricted his account till he visited us on Tuesday, April 19.
According to the police, they had received a complaint from a third party that stolen money had been transferred to Abdulqudus’ account, a transaction that was confirmed during the investigation.
The police also instructed us to let them know if Abdulqudus showed up at our customer service centre, which we did when he visited us on Tuesday.
When the police arrived at our service centre, they attempted to arrest Abdulqudus, restraining him in the parking lot of the service centre.
From our service centre, Abdulqudus ended up at the State Criminal Investigation Department, where he was questioned.
Without interfering with the police investigation, members of the Kuda team assisted in securing Abdulqudus’ release into his father’s custody the day after his arrest. His father also offered to pay back the stolen money to the complainant who filed a report to the police.
We have spoken at length with Abdulqudus and his family since his release.
Our Responsibility
Our role in this incident began with obeying the instructions of the police.
We’re disappointed at the use of unnecessary force in arresting Abdulqudus, an unarmed person, irrespective of his reaction during the time of the arrest, and we are currently in conversation with the police force to agree on what is acceptable behaviour when dealing with our customers.
Our customers do not deserve to be mistreated by law enforcement!
We’re not an unreasonable organisation, so anyone who uses their Kuda account for legitimate personal or business transactions can rest assured that we’re looking out for them.
As much as we must not break the law, we must also protect your interests and we will continue to do so. This is our mission.
Love,
The Kuda Team
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